The evaluation of chatbot as a tool for health literacy education among undergraduate students

Resource type
Journal Article
Authors/contributors
Title
The evaluation of chatbot as a tool for health literacy education among undergraduate students
Abstract
This study discussed and evaluated the usefulness, performance, and technology acceptance of a chatbot developed to educate users and provide health literacy. A semi-structured interview and analytic sessions were provided on Google Analytics dashboard, and the users’ acceptance toward the technology was measured using the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). A total of 75 undergraduate students were involved over a total period of two months. Each respondent explored the health chatbot actively to get advice from it with a phrase that matched the chatbot’s intents via mobile devices. The evaluation results showed that 73.3% of the respondents found that the chatbot can help understand several health issues and provide a good conversation. The performance evaluation also showed that the chatbot contributed a low percentage of exit, where less than 37% of users exited the application. The overall assessment showed that the developed chatbot has a significant potential to be used as a conversational agent to increase health literacy, especially among students and young adults. However, more research should be done before the technology can replace humans in a real setting.
Publication
Education and Information Technologies
Volume
26
Issue
5
Pages
6033–6049
Date
2021
Journal Abbr
Educ Inf Technol
Language
en
ISSN
1573-7608
Library Catalogue
Google Scholar
Extra
Publisher: Springer
Citation
Mokmin, N. A. M., & Ibrahim, N. A. (2021). The evaluation of chatbot as a tool for health literacy education among undergraduate students. Education and Information Technologies, 26(5), 6033–6049. https://doi.org/10.1007/s10639-021-10542-y