@article{mokmin_evaluation_2021, title = {The evaluation of chatbot as a tool for health literacy education among undergraduate students}, volume = {26}, issn = {1573-7608}, url = {https://doi.org/10.1007/s10639-021-10542-y}, doi = {10.1007/s10639-021-10542-y}, abstract = {This study discussed and evaluated the usefulness, performance, and technology acceptance of a chatbot developed to educate users and provide health literacy. A semi-structured interview and analytic sessions were provided on Google Analytics dashboard, and the users’ acceptance toward the technology was measured using the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). A total of 75 undergraduate students were involved over a total period of two months. Each respondent explored the health chatbot actively to get advice from it with a phrase that matched the chatbot’s intents via mobile devices. The evaluation results showed that 73.3\% of the respondents found that the chatbot can help understand several health issues and provide a good conversation. The performance evaluation also showed that the chatbot contributed a low percentage of exit, where less than 37\% of users exited the application. The overall assessment showed that the developed chatbot has a significant potential to be used as a conversational agent to increase health literacy, especially among students and young adults. However, more research should be done before the technology can replace humans in a real setting.}, language = {en}, number = {5}, journal = {Education and Information Technologies}, author = {Mokmin, Nur Azlina Mohamed and Ibrahim, Nurul Anwar}, year = {2021}, note = {Publisher: Springer KerkoCite.ItemAlsoKnownAs: 2129771:26CN8GPS 2129771:YQUFKCMU}, pages = {6033--6049}, }