Your search
Theme
Managing the human–chatbot divide: how service scripts influence service experience
Resource type
Journal Article
Authors/contributors
- Sands, Sean (Author)
- Ferraro, Carla (Author)
- Campbell, Colin (Author)
- Tsao, Hsiu-Yuan (Author)
Title
Managing the human–chatbot divide: how service scripts influence service experience
Publication
Journal of Service Management
Date
2020
Short Title
Managing the human–chatbot divide
Library Catalogue
Google Scholar
Extra
Publisher: Emerald Publishing Limited
Citation
Sands, S., Ferraro, C., Campbell, C., & Tsao, H.-Y. (2020). Managing the human–chatbot divide: how service scripts influence service experience. Journal of Service Management. https://doi.org/10.1108/JOSM-06-2019-0203
Theme
Link to this record