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An Overview of Chatbot TechnologyAdamopoulou, E., & Moussiades, L. - 2020 - In I. Maglogiannis, L. Iliadis, & E. Pimenidis (Eds.), Artificial Intelligence Applications and Innovations (pp. 373–383) - Springer International Publishing
The use of chatbots evolved rapidly in numerous fields in recent years, including Marketing, Supporting Systems, Education, Health Care, Cultural Heritage, and Entertainment. In this paper, we first present a historical overview of the evolution of the international community’s interest in chatbots. Next, we discuss the motivations that drive the use of chatbots, and we clarify chatbots’ usefulness in a variety of areas. Moreover, we highlight the impact of social stereotypes on chatbots...